Frequently Asked Questions

Everything you need to know about your LILYGO® electronics and orders.

What shipping methods are available for international orders?

We offer standard international shipping and expedited options via DHL, FedEx, and UPS. Shipping times vary by destination, typically ranging from 7 to 20 business days.

Do LILYGO® products come with a warranty?

Yes, all our hardware products come with a 12-month limited warranty covering manufacturing defects. This does not cover damage caused by improper firmware flashing or hardware modifications.

Where can I find the documentation and schematics for my board?

Documentation, pinout diagrams, and sample code for all LILYGO® products are available on our official GitHub repository and product-specific Wiki pages.

What is your return policy for defective modules?

If you receive a defective item, please contact our support team within 15 days of delivery. We will provide a replacement or refund once the technical issue is verified.

Are taxes and customs duties included in the price?

Product prices do not include import taxes or VAT. Customers are responsible for any customs fees or duties imposed by their local government upon arrival.

Can I request a custom hardware modification for bulk orders?

Yes, we offer OEM and ODM services for large volume orders. Please contact our sales department with your specific requirements for a custom quote.